Terms and Conditions
Last updated: 19 October 2026
1. About these terms
1.1These terms apply to your use of the Jelly & Custard Media website and to any services we provide to you ("the Services"). By using the website, booking a call, or accepting a quote or the Starter Content Pack, you agree to them.
1.2"We", "us" and "our" mean Jelly & Custard Media, based in Cape Town, South Africa. "You" means the person or business using the website or buying the Services.
1.3If a written quote or contract signed by both of us conflicts with these terms, the signed quote or contract applies.
2. Using the website
2.1The website is for general information about our Services and to let you book a discovery call. We try to keep it accurate but do not promise it is always complete or error free.
2.2You agree not to misuse the website, including attempting to disrupt it, gain unauthorised access, or send false, abusive or spam submissions through the booking form.
2.3All website content, including the logo, characters, text, design and videos, belongs to us or our licensors and may not be copied or reused without written permission.
2.4How we handle personal information is set out in our Privacy Policy.
3. Discovery call
3.1The discovery call is free and carries no obligation to buy.
3.2Any ideas, recommendations or estimates we share on the call are general guidance. A price is only binding once we send a written quote and you accept it.
3.3Submitting the booking form does not guarantee a time slot. We will confirm your call by email or WhatsApp.
4. Quotes, packages and pricing
4.1Quotes are valid for 14 days from the date issued, unless stated otherwise.
4.2All prices are in South African Rand (ZAR). Each quote will state whether VAT is included.
4.3Starter Content Pack. The pack starts from R9 500 as a once-off price and includes: concepts and scripts provided for 5 short-form videos edited for Instagram Reels and TikTok, 1 core company profile video, caption suggestions for each post, and ad-ready formats for Meta and TikTok campaigns.
4.4Advertising spend paid to Meta, TikTok or any other platform is not included in our fees and is paid by you directly to the platform.
4.5Work outside the agreed scope (extra videos, extra shoot time, new campaigns, additional edit rounds) is quoted and charged separately. We will tell you before starting any extra work.
4.6Packages are offered in limited monthly slots. A slot is only reserved once the initiation fee has been paid.
5. Payment
5.1An initiation fee of 50% is payable before work starts. The balance is due before final files are released.
5.2Payment is by EFT to the account shown on our invoice, using the invoice number as the reference.
5.3Overdue amounts attract interest of 2% per month, and we may pause work until the account is up to date.
5.4Initiation fees are non-refundable once the shoot or production has been scheduled.
6. Shoots
6.1A standard shoot takes about 2 to 4 hours. Time beyond this is quoted and charged separately (see 4.5).
6.2You are responsible for providing access to the location, the people and products to be filmed, and any permission needed to film there.
6.3You must have the right to use any music, trademarks, products, people or locations that you ask us to include. You must obtain consent from people who appear on camera.
6.4Travel outside Cape Town is charged at cost and quoted in advance.
6.5Weather, load-shedding or access problems may require us to reschedule. We will agree a new date with you in good faith and will not charge extra for a first reschedule that was outside our control.
7. Cancellation and rescheduling
7.1Please give at least 48 hours notice if you need to cancel or reschedule a shoot.
7.2If you cancel after the initiation fee is paid, it is either forfeited or credited toward a rescheduled shoot once. Late cancellation (less than 48 hours notice) forfeits the initiation fee.
7.3If we have to cancel for reasons within our control, we will refund amounts you have paid for work not yet delivered, or reschedule at no extra cost, whichever you prefer.
8. Delivery and revisions
8.1First drafts are usually delivered within 5 to 7 business days after the shoot. This is an estimate and depends on you supplying the information, files and approvals we ask for on time.
8.2Each video includes 2 rounds of revisions. A round means a single consolidated list of changes sent in one message.
8.3Changes to the original brief, a complete re-edit, or further rounds after those included will be quoted separately.
8.4If we do not receive feedback within 10 business days of sending a draft, we may treat the work as approved and invoice any balance.
8.5We cannot guarantee results from content or advertising, such as a number of views, followers, leads or sales. Performance depends on many factors outside our control.
9. Ownership and use of the content
9.1Once you have paid in full, you may use the finished videos and graphics we deliver for your own business marketing, including organic posts and paid ads.
9.2We keep ownership of our working files, raw footage, templates and methods, and of any pre-existing material we bring to the project.
9.3Unless you tell us in writing that you do not want this, we may show the finished work in our portfolio, website and social media.
9.4Third-party materials such as licensed music or stock footage may have their own licence limits, which we will tell you about.
9.5You may not resell the content, or claim it as your own work for another agency or business, without our written permission.
10. Social media and ad accounts
10.1If we manage your social media or ad accounts, you remain the owner of those accounts and keep administrator access.
10.2You must give us the access we need and ensure you have the right to authorise us to post and run advertising on your behalf.
10.3Platforms such as Meta and TikTok may suspend accounts, reject ads or change their rules without notice. We are not responsible for decisions made by the platforms.
11. Keeping files
11.1We keep raw footage and project files for 90 days after delivery. After that we may delete them. Please keep your own copies of final files.
12. Limitation of liability
12.1To the fullest extent the law allows, we are not liable for indirect or consequential loss, such as lost profit, lost business or lost opportunity.
12.2Our total liability for any claim relating to the Services is limited to the amount you paid us for the specific work the claim relates to.
12.3Nothing in these terms excludes any right you have under the Consumer Protection Act or other law that cannot be excluded.
13. Confidentiality
13.1Each of us agrees to keep the other's confidential business information private and to use it only for the purposes of the work, unless disclosure is required by law.
14. Complaints and disputes
14.1If you are unhappy with something, please email info@jellyandcustardmedia.com so we can try to put it right.
14.2These terms are governed by the laws of the Republic of South Africa. Any dispute we cannot resolve between ourselves will be dealt with by the courts of the Western Cape.
15. Changes and contact
15.1We may update these terms from time to time. The version on the website at the time you book or accept a quote is the one that applies to that work.
15.2Contact: Jelly & Custard Media, Cape Town, South Africa. Email: info@jellyandcustardmedia.com.